Customer Success Leadership
Seeking CS leadership opportunities in scaling SaaS or AI-first teams.
15+ years building customer outcomes at global enterprise scale.
San Francisco · Singapore
Tel Aviv · Tokyo
London · Europe
About
Customer success leader with a track record spanning global enterprises like Salesforce and Dataiku, scale-ups like Skai, and early-stage ventures including Affinio (Series A) — as both team member and leader. A career built on the ground — in San Francisco, Singapore, Tel Aviv, Tokyo, and across Europe.
Now focused on the intersection of Customer Success strategy and AI enablement, helping SaaS organisations align success plans with real business value.
ARR managed across
international portfolios
Years in
B2B SaaS
Countries &
regions worked
Projects
Founder — CS Enablement & Coaching
Digital training platform offering frameworks for early-stage SaaS teams, built around the Success Alignment Model — combining Value Mapping, Joint Success Planning, and QBR structure into a cohesive methodology. Includes downloadable resources and coaching support.
Writer & Publisher
Weekly newsletter helping business leaders understand AI without the hype. Focused on GenAI, agentic systems, and automation in SaaS — practical, clear, and promotion-free.
Featured articles
Open to CS leadership roles at scaling SaaS or AI-first companies.