Customer Success Leadership
Enterprise CS leader specialising in expansion revenue and team building.
Open to CS leadership at scaling SaaS or AI-first companies.
San Francisco · Singapore
Tel Aviv · Tokyo
London · Europe
About
Customer success leader with a track record spanning global enterprises like Salesforce and Dataiku, scale-ups like Sigma Computing and Skai, and early-stage ventures including Affinio (Series A) — as both team member and leader. A career based in London, with work taking me to San Francisco, Singapore, Tel Aviv, Tokyo, and across Europe.
Now focused on the intersection of Customer Success strategy and AI enablement, helping SaaS organisations align success plans with real business value.
Net Dollar Retention
career best
Years in
B2B SaaS
Countries with
direct reports managed
Experience
Senior Customer Success Manager
Building Sigma's EMEA Commercial CS operation from the ground up. 138% NDR.
Enterprise Customer Success Manager
Managed UK's largest book of business — $6.4m ARR across 4 enterprise accounts. 122% NRR vs 120% target. Closed a $700k upsell.
Senior Principal Success Manager
$7.4m ARR book across 13 EMEA accounts. 115% average NRR over four years; 98% retention against a 90% target.
Director of Client Success
Grew regional NRR from 85% to 117% in a single year. Led a team of 4 across the UK, US and Canada.
Client Success Director
Led a team of 6 CSMs across London, Paris and Munich. Delivered 294% revenue growth against a 140% target.
Ventures
Founder — CS Enablement & Coaching
Digital training platform offering frameworks for early-stage SaaS teams, built around the Success Alignment Model — combining Value Mapping, Joint Success Planning, and QBR structure into a cohesive methodology. Includes downloadable resources and coaching support.
Writer & Publisher
Weekly newsletter helping business leaders understand AI without the hype. Focused on GenAI, agentic systems, and automation in SaaS — practical, clear, and promotion-free.
Featured articles
Open to CS leadership roles at scaling SaaS or AI-first companies.